Privacy Policy

Top Echelon is at all times interested in providing you with the best possible user experience. Part of our service to you includes a strong commitment to your privacy as our Client and our Clients’ employees. To that end, we endeavor to provide you with a safe, secure service and use commercially reasonable efforts to ensure that the information you submit to us remains private and is used only for the expressed purpose of performing services for our Clients and their employees. The following statements provide additional details about our privacy commitment.

General Information and Disclosure of Information Received from Internet Users (non-clients).

We gather information about our Internet visitors collectively, tracking such things as pages visited, number of searches performed, keywords used in searches, etc. We only use this information anonymously and in the aggregate. This information allows us to create a better overall experience for you by gauging the level of traffic, speed, and overall performance of our Web site. We may share this information, in the aggregate, with our vendors and advertisers to help them better understand our Web site and the services we offer. When we do this, no information is released that would specifically identify you.

User Specific Information for Top Echelon Clients And Their Employees.

What information does Top Echelon gather and how do they use it?
Top Echelon gathers information from our Clients and their employees that is necessary to perform the selected business tasks that we are obliged to perform on behalf of our Clients pursuant to our Client Services Agreement with the Client. The information collected from employees may include name, Social Security number, date of birth, contact information, gender, race, emergency contact information, federal and state tax withholding information, authorization to work in the U.S., banking information for direct deposit of paychecks, and enrollment information for benefits.

Who does Top Echelon share my information with?

Top Echelon will not share a Client’s or their employees’ information with any third parties who do not have a legitimate business need to know and/or have not been authorized to receive the information. Obviously, the information relative to a given Client’s employees will be shared with that Client. However, no information about a given Client or any of their employees will be “cross-shared” with any other Client of Top Echelon. Users can opt out of direct communications (emails, phone calls, etc.) from Top Echelon at any time.

How does Top Echelon keep my information private?

Top Echelon systems reside on a secure server that encrypts your personal and employment information using Secure Socket Layers. You can verify that your information is on our secure server by looking for two things: (1) the padlock icon in the bottom status bar of your browser, and (2) the “s” after “http” in the address line in your browser. You may only access the system by a unique User ID and Password. Employees of Clients who are using Top Echelon will only have access to their own information; and, Clients will only have access to their own company information, and information pertaining to their own employees.

After we receive your information, we safeguard the data with both physical and electronic security measures.

Account Deletion – 45 days after your trial ends or terminating a paid subscription, Top Echelon will delete all of your account data from our systems except for what is required to maintain our billing records. Within that 45 days, you are able to long into your account to either reestablish service without interruption or else download a full backup of your data.


Top Echelon, does not collect information specific to children and does not target children as users. We believe that all children should have the consent of a parent or guardian prior to accessing Top Echelon’s Web Site. Inasmuch as we cannot control a child’s access to our site, we encourage parents to utilize Web filtering technology to help you supervise your child’s use of this Web site and the Internet in general.


In order to optimize your experience, we utilize a common feature of your browser known as a “cookie.” Cookies are files stored on your computer’s hard drive that maintain information about your name, passwords, preferences, etc. The use of cookies allows us to provide you with a faster better experience on this Web site. If you are uncomfortable with accepting this information from us, you may set your browser to reject cookies. Rejecting cookies, however, will have a negative impact on your experience at our site.

Big Biller Integrations

Google: As part of our usage of Google APIs to enhance your Big Biller experience, we are asked to disclose what portions of its API we use and how we store or share user data, should you integrate your Google account with Big Biller

  • Gmail – Big Biller currently integrates with Google to allow you to send emails out of Big Biller to your recipients via your Gmail address. These emails show up in your Gmail sent items. Big Biller saves a copy of the email message it sends via google as a sent item within our own Sent Items feature for lookup within the software. The email is also saved as an Activity within the system so that you are able to view the Sent Email Activity in our various Activities lists. We do not share this information outside of your organization. Via permissions set by your agency’s main contact items that you send that we have stored in our system may be visible to other users as Sent Items and/or Activities for information sharing purposes within your organization.
    • Specific API endpoints and our usage include:

      • gmail.send: Big Biller features an in-app Email client that allows users to send out emails via their Google-hosted email address.
      • gmail.settings.basic: Big Biller will look at a Gmail user’s SendAs addresses to determine their preferred address when sending emails via their Gmail integration
  • Calendar – Big Biller currently integrates with Google to allow you to have your scheduled Big Biller Activities sync with your Google Calendar. These Big Biller Activities and its detail remain within Big Biller for its own planner and historical purposes, but allow you to view them as well in your Google Calendar. If you were to change the activity within your Google Calendar, Google reports the change to Big Biller so that your Big Biller Activity and Planner can be updated as well.
    • Specific API endpoints and our usage of them include:

      • Big Biller hosts an in-app calendar for scheduling activities. Users can use their Gmail integration to sync their Big Biller calendar activities to their Google calendar. If a Big Biller activity is modified from the Google calendar, Big Biller will read any changes made on the Google event and update that event within Big Biller
      • calendar: When a user integrates with Gmail, Big Biller will create a Google calendar for them and store any activities created within our software on that Google calendar.
  • Users – our usage of users is limited to a library we use to authenticate with Google when you choose to integrate your Google account with Big Biller
    • Specific API endpoints and our usage of them include:

      • userinfo.profile,, & userinfo.openid: these scopes are required for our Google api client for authentication.

You are Responsible

Ultimately, you are responsible for protecting your own privacy online. We endeavor to provide you with the tools necessary to successfully use our service and to protect your privacy. You are solely responsible for maintaining the secrecy of your passwords and your user account information. Please exercise care and caution whenever you are online.

This privacy statement is for your information only, and is not intended to and does not create any contractual or other legal rights in or on behalf of any party. You use this Web Site at your own risk.