One way in which Top Echelon’s application tracking system sets itself apart from the competition is the exemplary level of ATS training and recruiting support that new customers receive. At Top Echelon, our goal is to make sure that new users of the software are up to speed as quickly as possible. That’s because we’re not successful unless our customers are.
To that end, Top Echelon employs a comprehensive and customized approach, during which we submerge new users into the software and acclimate them in a manner that best suits them and their agency. Top Echelon has been in business for well over 30 years, and we know what recruiters want and what they’re looking for in a software. This includes features and functionality, as well as training and onboarding.
After all, what good is an online recruiting software or applicant tracking system if you don’t know how to use it properly?
Our applicant tracking system training and recruiting support
Top Echelon offers a thorough ATS training and onboarding program for its users. There are multiple parts to this training and onboarding program. They include the following:
- Detailed ATS Guide for New Users
- Ongoing Training with Our Helpful Resources
- ATS Tutorials and Guides
- Detailed Video Training
- Webinars by Industry Experts
The goal of this program is to help users be more productive and streamline their recruiting desk and/or their recruiting agency. One of the major goals of Top Echelon Software is to help agency recruiters and search consultants make more placements, and our training and onboarding program is yet another way that we carry out that goal.
Get started quickly with our ATS recruiter training guide
Top Echelon has put together a detailed ATS guide for new users of the Top Echelon software. This guide is designed to help users get up to speed as quickly as possible, so they can start putting the time-saving features of the software to use and become more productive.
This ATS guide includes short recruiter training videos and written step-by-step instructions on each corresponding topic. The videos and the instructions have been combined to help new users of the software get started on the right track with the features and functionality that Top Echelon has to offer. Topics included in our detailed ATS guide include the following:
- Navigation and Adding Records
- Record Management
Click here to access Top Echelon’s ATS guide for new users of Top Echelon’s online recruiting software.
Ongoing recruiting support with our helpful ATS training
As mentioned above, our team is dedicated to your success. At Top Echelon, we’re only successful if our customers are successful. That’s one of the reasons we put so much of an emphasis on applicant tracking system training and ATS support, including our recruiting support team.
Our ATS recruiting support hours are Monday through Friday from 8 a.m. to 5 p.m., Eastern Time. Top Echeloncustomers can reach us via live chat, email, or by picking up the phone. For the times we are not open, we have a comprehensive help center of how-to articles, help blogs, recruiter training videos, recorded training webinars, and on-page help.
ATS tutorials and guides
Top Echelon provides ATS tutorials and guides in its Help Center. In addition to the “getting started” ATS guide, there are other popular topics that users can peruse. They include Record Management, Workflow/Running Your Desk, Metrics, Job Advertising, and Administrative.
There are subcategories within all of these topics, underscoring the comprehensive nature of Top Echelon’s tutorials for users of the Top Echelon recruiting software.
Detailed recruiter training videos
Top Echelon’s detailed video training takes three main forms. First, there are video instructions included within individual Help Center articles that complement the written step-by-step instructions, allowing software users to learn in multiple ways.
Second, Top Echelon provides weekly live-stream video training for users of the Top Echelon recruiting software. This option is often better for users, since they can often receive more personalized training in recruitment regarding the software, in addition to getting their questions answered and learning about best practices.
This live-stream video training is held once a week. The session is focused on answering basic questions about features and processes within the Top Echelon recruiting database and is recommended for new users. (However, more tenured users can still attend to “brush up” on the software.)
Third, Top Echelon conducts webinar training for users of the Top Echelon recruiting software, typically on the first Tuesday of every month. Top Echelon records these webinars, and when they are over, they are stored in the Help Center to assist users who have questions regarding the webinar topics.
Weekly seminars for ATS recruiting support
Top Echelon’s webinar training is called Training Tuesday, since it’s usually conducted on the first Tuesday of every month. Top Echelon also offers recruiter training seminars as part of its Recruiter Coaching Series on the second Tuesday of each month.
Whereas the Training Tuesday webinars are intended for users of the Top Echelon recruitment software, any agency recruiter or search consultant can attend the Recruiter Coaching Series webinars. You do not have to be a Top Echelon customer to attend any of these webinars by industry experts.
Keep in mind, though, that while the Training Tuesday webinars are exclusively about the Top Echelon recruiting software, the Recruiter Coaching Series deals with general recruiting topics. Specifically, they address the fundamentals of the recruiting and staffing profession, including online recruiting strategies and how to recruit online. They also include the latest tips, trends, and strategies in the industry. These topics deal with candidates, clients, and sometimes both, depending upon the speaker and their areas of specialization and expertise.
In addition to agency recruiters and search consultants, corporate recruiters and internal HR personnel can attend the Recruiter Coaching Series of webinars and apply what they learn to their online hiring practices.
Visit our Help Center for more applicant tracking system training
The Top Echelon Help Center is an expansive and comprehensive guide for Top Echelon customers users. The Help Center contains nearly everything outlined above, including:
- The “getting started” ATS guide for new Top Echelon users.
- Help articles regarding specific topics, which include both video and written step-by-step instructions.
- Information regarding the weekly live trainings for both Top Echelon recruiting software users and Top Echelon Network members.
- The video versions of recorded Top Echelon Training Tuesday webinars.
- Information regarding the Recruiter Coaching Series of webinars.
- A Top Echelon Products page, where users can see the most recent updates and upgrades to the software, as well as upcoming updates.
- A software status page where users can see whether or not the software is down for maintenance or will be in the near future.
As mentioned above, our recruiting support hours are Monday through Friday from 8 a.m. to 5 p.m., Eastern Time. If a Top Echelon user has a question outside of those hours, the Top Echelon Help Center can assist in answering their questions in a timely fashion.
Get additional recruiting support by visiting our blog
In addition to Top Echelon’s training and onboarding program and other online recruiting support, Top Echelon also offers a general Recruiter Training Blog. The audience for the blog is primarily agency recruiters and search consultants operating in the employment marketplace within the realm of executive search. Like the Recruiter Coaching Series of webinars, Top Echelon’s Recruiter Training Blog addresses the fundamentals of the recruiting and staffing profession, including online recruiting strategies and how to recruit online. Specifically, the blog consists of six categories:
- Recruiter Training
- Owner Issues
- The Placement Process
- Recruitment Software
- Case Studies
- Recruiting Software Solutions
Click here to visit the Top Echelon Blog. Once you visit the blog, you can also join the email list to receive notifications and updates regarding new posts.