Requesting A Backup Of Your Big Biller Database

A SQL backup of your Big Biller database can be requested within the Settings section of the Sidebar. The ability to request and download backups is restricted to only those users that have access to the Data Backup Panel. There are three different types of backups available to download:

  • Full Backup – includes data and attached files
  • Data Only Backup – includes field data only (no attachments)
  • Files – includes attached files only (no field data)

Please note that backups may take up to 24 hours to be created and once generated, they will remain available for download for 7 days. After 7 days the backup will be deleted. Only one backup can be requested at a time.

To request a data backup:

  • Expand the Sidebar in the top right corner of the software and click on the Settings icon 
  • Click to expand the Tools & Data Management section and then select Database Backup

  • Navigate to the drop-down in the top right corner of the page to select the type of backup you wish to request

  • Click the Request Backup button

  • You’ll notice that the button turns grey and changes to Backup in progress…. once a backup has been requested
    • Only one backup can be requested at a time

  • You’ll see a blue slide-out in the bottom left corner of the screen confirming that the request is being processed
    • Backups may take up to 24 hours to be created

  • You’ll see a new notification  in the top right corner of Big Biller once your backup is complete and ready to download
    • The notification will include a link to the Request Data Backup page

  • Details on pending and available backups will be listed under the Backups header
  • Click on the corresponding link to download a copy of your backup
    • Please note that backups are available to download for 7 days and will be deleted after that time