Big Biller Help Center

Big Biller Help Center

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Requesting an Email Cleanup

  • Big Biller provides the option to request an email cleanup. This validation process is used to identify problematic email addresses in your database, and allows you to decide what you want to do with them.
  • From within Big Biller, expand the Sidebar in the top right corner of the page and click on the Settings icon
  • Click to expand the Email section and then select Request Email Cleanup
  • To begin a new import, click the Start an Email Cleanup button in the top right corner of the page and then follow the request steps
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Email Best Practices

  • When sending emails through Big Biller, deliverability is based on not only your server’s reputation (Big Biller), but also the reputation of your own domain
  • Big Biller has implemented an email grading and monitoring system for our own servers, but it’s important to follow good email practices to maintain a strong reputation for your domain as well
  • This article will walk you through the ins and outs of best practices for sending email through the software
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Email Sending Limits and Overage Permissions

  • Expand the Sidebar and click on the Settings icon
  • Click to expand the My Agency section and select Manage Users
  • Click the edit icon to the right of the person you wish to set email overage permissions for
  • Under the user’s Permissions, click to expand the Email section
  • To the right of Allow Standard Email Overage and Allow Mass Email Overage, set the appropriate permissions then click Save
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Engagement Stats

Engagement Stats attempt to help you know how your email messages perform.  The stats in this area can help you take immediate action with given recipients and/or make decisions about the content and timing of subsequent messages.  Clicking on the…

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