Big Biller Help Center

General Settings

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Setting Privacy Compliance Permissions for a User

  • Expand the Sidebar and click on Settings
  • Click to Expand the My Agency section and select Manage Users
  • Click the edit icon to the right of the person you wish to set privacy compliance permissions for
  • Under the user’s Permissions, click to expand the Agency section
  • To the right of Manage Privacy Compliance, set the appropriate permission and click the Save button when complete
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Allowing or Restricting a User from Requesting an Email Cleanup

  • Expand the Sidebar and click on the Settings icon
  • Click to expand the My Agency section and select Manage Users
  • Click the edit icon to the right of the person you wish to set email cleanup permissions for
  • Under the user’s Permissions, click to expand the Email section
  • To the right of Request Email Cleanup, set the appropriate permissions then click Save
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Allowing or Restricting a User From Viewing Placement Forms

  • Expand the Sidebar and click on the Settings icon
  • Click to expand the My Agency section and select Manage Users
  • Click the edit icon to the right of the person you wish to set Placement Form permissions for
  • Under the user’s Permissions, click to expand the Agency Placements section
  • To the right of Ability to View Placement Forms, set the appropriate permission and click Save when complete
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Managing User Sessions

  • Those with user management permissions have access to view and manage other user sessions on both an individual and aggregate level
  • This allows you to review each user’s active session details, including the last time they were active and the ability to revoke sessions at any time
  • User sessions can be viewed on an individual basis from a corresponding User Profile, or on an aggregate agency level from the Manage User Sessions page within the Sidebar
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Installing the Outlook Add-In

The Outlook Add-In allows you to document email communication and message attachments into your Big Biller database directly from Outlook 365. This article provides step by step instructions for installing the Add-In. Please note that this Add-in will only work…

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Multi-Factor Authentication (MFA)

  • Setting up Multi-factor Authentication (MFA) adds an additional layer of security to your Big Biller account, beyond passwords.
  • By using an MFA app on your phone (such as Google Authenticator or LastPass), you can access a temporary code that is updating on a continuous basis for an added layer of security.
  • You will then be required to provide both your password and MFA code before accessing Big Biller.
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