Big Biller Help Center

Email Settings

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Email Parse Log

  • Expand the Sidebar and click on Settings
  • Click to expand the Email section and select Email Parse Log
  • This page will display the most recent 100 messages that were sent to your unique parse address
    • Items highlighted in red indicate some sort of error or failure within that email
    • To review the detailed results, click the arrow icon to the left corresponding message
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Setting Edit/Delete Permissions for Email Templates

  • Expand the Sidebar and click on the Settings icon
  • Click to expand the My Agency section and select Manage Users
  • Click the edit icon to the right of the person you wish to set edit/delete template permissions for
  • Under the user’s Permissions, click to expand the Email section
  • To the right of Edit Templates and Delete Templates, set the appropriate permissions then click Save
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Allowing or Restricting a User from Creating Email Templates

  • Expand the Sidebar and click on the Settings icon
  • Click to expand the My Agency section and select Manage Users
  • Click the edit icon to the right of the person you wish to set email template creation permissions for
  • Under the user’s Permissions, click to expand the Email section
  • To the right of Create Templates, set the appropriate permission then click Save
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Allowing or Restricting a User from Managing Email Signatures

  • Expand the Sidebar and click on the Settings icon
  • Click to expand the My Agency section and select Manage Users
  • Click the edit icon to the right of the person you wish to set¬†email signature¬†permissions for
  • Under the user’s Permissions, click to expand the Email section
  • To the right of Manage Signatures, set the appropriate permission then click Save
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Allowing or Restricting a User from Sending Email As Other Users

  • Expand the Sidebar and click on the Settings icon
  • Click to expand the My Agency section and select Manage Users
  • Click the edit icon to the right of the person you wish to set email sending permissions for
  • Under the user’s Permissions, click to expand the Email section
  • To the right of Allowed To Send Email As Another User, set the appropriate permission then click Save
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Allowing or Restricting a User from Sending Mass Emails

  • Expand the Sidebar and click on the Settings icon
  • Click to expand the My Agency section and select Manage Users
  • Click the edit icon to the right of the person you wish to set mass email permissions for
  • Under the user’s Permissions, click to expand the Email section
  • To the right of Ability to Send Mass Email, set the appropriate permission then click Save
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