Big Biller Help Center

Email Settings

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Allowing or Restricting a User from Requesting an Email Cleanup

  • Expand the Sidebar and click on the Settings icon
  • Click to expand the My Agency section and select Manage Users
  • Click the edit icon to the right of the person you wish to set email cleanup permissions for
  • Under the user’s Permissions, click to expand the Email section
  • To the right of Request Email Cleanup, set the appropriate permissions then click Save
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Requesting an Email Cleanup

  • Big Biller provides the option to request an email cleanup. This validation process is used to identify problematic email addresses in your database, and allows you to decide what you want to do with them.
  • From within Big Biller, expand the Sidebar in the top right corner of the page and click on the Settings icon
  • Click to expand the Email section and then select Request Email Cleanup
  • To begin a new import, click the Start an Email Cleanup button in the top right corner of the page and then follow the request steps
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Email Sending Limits and Overage Permissions

  • Expand the Sidebar and click on the Settings icon
  • Click to expand the My Agency section and select Manage Users
  • Click the edit icon to the right of the person you wish to set email overage permissions for
  • Under the user’s Permissions, click to expand the Email section
  • To the right of Allow Standard Email Overage and Allow Mass Email Overage, set the appropriate permissions then click Save
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Email Parse Log

  • Expand the Sidebar and click on Settings
  • Click to expand the Email section and select Email Parse Log
  • This page will display the most recent 100 messages that were sent to your unique parse address
    • Items highlighted in red indicate some sort of error or failure within that email
    • To review the detailed results, click the arrow icon to the left corresponding message
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Setting Edit/Delete Permissions for Email Templates

  • Expand the Sidebar and click on the Settings icon
  • Click to expand the My Agency section and select Manage Users
  • Click the edit icon to the right of the person you wish to set edit/delete template permissions for
  • Under the user’s Permissions, click to expand the Email section
  • To the right of Edit Templates and Delete Templates, set the appropriate permissions then click Save
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Allowing or Restricting a User from Creating Email Templates

  • Expand the Sidebar and click on the Settings icon
  • Click to expand the My Agency section and select Manage Users
  • Click the edit icon to the right of the person you wish to set email template creation permissions for
  • Under the user’s Permissions, click to expand the Email section
  • To the right of Create Templates, set the appropriate permission then click Save
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