Big Biller Help Center

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Training Tuesday – Presenting the New Placement Tracking System in Big Biller

In this Training Tuesday video, we cover:
- An overview of the Placement Tracking system in Big Biller, and the recent updates we’ve released for it

In this Training video, we cover:
- The brand new system for recording Placements in Top Echelon Network

Those with user management permissions have access to view and manage other user sessions on both an individual and aggregate level
This allows you to review each user’s active session details, including the last time they were active and the ability to revoke sessions at any time
User sessions can be viewed on an individual basis from a corresponding User Profile, or on an aggregate agency level from the Manage User Sessions page within the Sidebar

In this Training Tuesday video, we cover:
- Various available search options and best practices for setting up searches in Big Biller

Locate the corresponding Placement Form
If the Placement is not TEN Finalized, click the pencil icon to the right of the Placement ID
If the Placement is TEN Finalized (meaning all parties have been paid in full), click the Report Falloff button
Change the Placement Status to Falloff and then click the Save button at the bottom of the form
After saving, you’ll be prompted to share the reason for the Falloff before submitting